Call Detail Records (CDR)
This video focuses on two modules included with the Nimbus platform. The first module, Asternic CDR, gives a big picture view of who is taking and making the most calls. The second module, CDR Reports, allows you to search for a specific call that may be in question.
This video focuses on a module that is an upgrade to a standard Nimbus - Queue Reports. If you have chosen this as an upgrade this video will guide you through the reporting process.