CQ Knowledgebase

Call Detail Records (CDR)

This video focuses on two modules included with the Nimbus platform.  The first module, Asternic CDR, gives a big picture view of who is taking and making the most calls.  The second module, CDR Reports, allows you to search for a specific call that may be in question.

This video focuses on a module that is an upgrade to a standard Nimbus - Queue Reports.  If you have chosen this as an upgrade this video will guide you through the reporting process.