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CQ Training

All module tests must be completed correctly to obtain certification.  
When you submit your test any answers that need adjustment will be sent back to you for correction.
While waiting for a module test to be evaluated feel free to move on to a different module.

Module 1 - Sales

Product Line

  • Overview of CQ Products

  • Premise and Cloud Options

Website

  • Pricing

  • Wiki

  • Dealer Portal

Proposal Tool

  • Online Brandable Proposal Tool

Module 2 - Quick Install

Networking

  • Router Setup

  • Source Port Forwarding

Quick Setup

  • System Admin

  • SIP Settings

  • Extensions

Quick Setup pt2

  • Trunks

  • Inbound Routes

  • Outbound Routes

Phones

  • Phone Registration

  • System Recordings

Module 3 - Call Routing

Module 4 - Clearly Modules

Schedules

  • Time Groups

  • Time Conditions

  • Call Flow Control

Destinations

  • IVR

  • Ring Group

  • Queues

  • Announcement

Miscellaneous

  • Paging

  • Parking

  • Dial by Name Directory

  • Module Updates

 

CQ Device Provisioning

ClearlyAnywhere

ClearlyTrunking

Module 5 - SimplyHosted+

Part 1

  • Reseller Portal Access

  • User Creation

Part 2

  • Ring Groups

  • Queues

  • IVR

  • System Recordings

Part 3

  • Time Conditions

  • Call Flow Control (Toggle Destinations)

  • DID

  • Call Panel access for CFC

Part 4

  • E911

  • MOH

  • Reports and Paging

Part 5

  • CDM - Provision Phones

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