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What is VOIP?Voice over Internet Protocol (VoIP) is a proven technology that lets anyone place phone calls over an internet connection. With the rise of stable high-speed internet and fiber, VoIP has become the definitive choice for phone service for consumers and businesses alike.
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What are Unified Communication Systems?Unified communications (UC) products — equipment, software and services — provide and combine multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing.
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What is hosted VOIP?Hosted VoIP is a type of internet-based telephony communication service offered and managed by a third-party provider to a business or client entity. These services pose an ideal solution for small businesses looking to find an inexpensive and unified solution for communication needs.
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Is VOIP too new to work well?VoIP isn't actually all that new. Telephony has relied on digital lines to carry phone calls since the late 90s. VoIP is a cost-effective way to handle an unlimited number of calls.
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Can I text from my Clearly mobile app?In most circumstances you should be able to send and receive text and picture messages on your Clearly app. With new texting laws coming into place you may need to reach out to your CQ rep to activate texting on your system.
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Do you offer scheduled texting reminders?Yes we do offer software that allows you to set texting reminders for future delivery. Many service industries we work with utilize this to remind their clients of upcoming appointments.
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Phantom Calls to CQ PhonesLog into the web gui of the phone. Profile --> Advanced Set Anonymous Call Rejection to Yes
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Program a button to monitor another extension's VMThe button type will be a BLF and the value will be *98extension#. So if you wanted to monitor extension 110 VM then you would make a BLF key with a value of *98110
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How do a I set up distinctive ring tones for external vs internal calls?Changing Default Ring Tone From within the Clearly Devices module on your PBX navigate to the template you want to change the default ring tone on Click on the Phone Settings tab from within the template. Scroll down to the Ringtone option and pick from the drop down of Ring 0-8 Changing Ring Tones from within FreePBX Ring Groups Navigate to the ring group you want to change the ring on Locate the the Alert Info field Select Custom Set the value to ringX where X is the ring tone you want. i.e. ring1, ring6, etc. Queues Navigate to the ring group you want to change the ring on Locate the the Alert Info field Select Custom Set the value to ringX where X is the ring tone you want. i.e. ring1, ring6, etc. Inbound Routes Navigate to the ring group you want to change the ring on Locate the the Alert Info field Select Custom Set the value to ringX where X is the ring tone you want. i.e. ring1, ring6, etc. Extension to Extension Calls This would fall back to the default ringtone, see the Changing Default Ring Tone section above.
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Can I turn off the Missed Call Notification?Yes, your CQ rep can access the programming on your system and turn off the missed call banner on the phone. You will still see a small icon at the top indicating a missed call.
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Can I have automatic failover if my system or phones go offline?Yes, with our Clearly trunks you can setup failover for the trunk or individual DID. Contact your CQ rep to have this setup for you.
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What is Cyber Security?Cybersecurity is the practice of protecting critical systems and sensitive information from digital attacks. Also known as information technology (IT) security, cybersecurity measures are designed to combat threats against networked systems and applications, whether those threats originate from inside or outside of an organization.
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