NimbusVoice Features
NimbusVoice Standard Features
Call Management
DID Support (Direct Dial Numbers) - Extensions can use dedicated inbound phone numbers without the cost of having dedicated lines.
Music on Hold - Play music to callers on hold. Different music or messages can be configured to callers in different queues.
Unlimited Conference Bridges - This allows groups to conference call from anywhere.
Automatic Scheduling - Need to open early or stay late? Simply press a button to keep calls flowing in. Need to leave early? Press the button to send calls to your Auto Attendant or voicemail.
Call Flow Control - Easily send incoming calls to voicemail.
Queue Groups - Set multiple queue groups, such as customer service, sales, etc.
Call Pickup - With Call Pickup you can easily answer phones other than yours.
Call Answering
Nimbus Parking Lot - Put calls in a “parking lot” so they can be picked up by any phone on the network.
Paging and Intercom - Supports group paging through headsets, overhead paging systems and two-way intercom calling between phones.
Blacklisting Numbers - Easily block unwanted inbound calls from specific numbers.
Unlimited Auto Attendant - Use auto attendants to direct callers to various parts of the organization through push button menus. Menu options can change according to the time of day, such as open and closed hours.
Away from Phone
Voicemail to Email - Receive your voicemail messages in your email and play them on a smart phone or computer.
Find-Me-Follow-Me - Simultaneously ring desk extensions, cell phones, and all other phones and accept the call from anywhere.
Softphone and Mobile Support - This allows an app on your PC or smart phone via a simple Web setup.
Remote User Support - Allow remote employees to make calls through the Nimbus from anywhere.
Administration
Unlimited Extensions and Directory - All employees can have their own extension that is searchable on the directory.
Automated Voicemail Setup - Simply log into your voicemail and follow the easy instructions to set up a voicemail for each phone.
System Recordings - Using your phone, you can easily record new system recordings.
User Control Panel - The user control panel is an easy way for users to set basic settings and more.
Administrator Controls - Set multiple administrators on the Nimbus and set custom permissions for each user.
NimbusVoice Add-on Features
Appointment Reminders
A unique way to automate appointment confirmations, cancellations and reschedules. By simply specifying numbers and names to be called NimbusVoice will automatically call at specified times and allow recipients to confirm / cancel / reschedule appointments.
Perfect For: Doctor's Offices, Hair Salons, Any business that makes client appointments!
Caller ID Management
The CallerID Management module is a unique way to modify the caller ID that is outpulsed on the fly. By utilizing a simple feature code you can change your caller ID for one call or all calls.
Perfect For: A client who is running more than one business from a single location.
Multi-Plex Parking
Allows a customer to announce when a call is parked by paging a group of phones. Parked calls can then be picked up by anyone on the system. Customer's can also create separate parking lots for their various departments.
Perfect For: Companies running multiple locations off the same server, or companies with numerous internal departments.
Paging Expansion
You can link a page group to any outbound route. So anytime a call is placed using the outbound route, the phones will be paged from the page group and be told the extension number that made a call and the number they dialed.
Perfect For: A school who needs admin to be alerted when emergency numbers are dialed.
AutoDialer
Does your client do outbound dialing? Would they like to automate the process? They even have the option to route calls based on whether they are answered by a person or an answering machine. To make it even easier, they can also choose to get reports daily or after the campaign completes.
Perfect For: Call Centers specializing in sales or collections.
Extension Routing
Extension Routing allows you to easily and visually control which extensions are allowed to use specific outbound routes. For example you can setup an outbound route for International and only allow Extensions 4002 and 4004 to use that route.
Perfect For: A client who wants to restrict international or long distance calling.
Queue Reporting
If you use Queues you need Queue Reporting to help you make the most of your time! It provides you in-depth call center reports on your Nimbus, giving you insight into each and every one of your queues and queue agents.
Perfect For: Call Centers
Voicemail Notify
You can configure a new Voicemail Notification to monitor a mailbox for new messages. When a new message is left in that mailbox the system will call the recipients listed until one of them accepts responsibility for the message.
Perfect For: Companies who rely heavily on Voicemail and place emphasis on the handling of each voicemail.
Call Recording Reports
Tired of searching the system Call Detail Records for call recordings? With the Call Recording Report Module you can View, Sort, Listen, Archive and download all recorded calls on your system from one easy location.
Perfect For: Law Offices, Call Centers and any business who records a large volume of their calls.
EndPoint Manager
End Point Manager allows you to auto-configure over 220 devices/phones and change settings on a per template basis all from within NimbusVoice. Click here for more information.
Perfect For: A client who wants to dramatically decrease the time it takes their system to be implemented. Most effective if you have access to client's router and its settings.
Simple Conference
This module allows end users to manage conference room settings from the user control panel. Admin users can also easily create conference room IVR’s and choose which conference rooms are a part of the conference room IVR.
Perfect For: Companies who heavily rely upon conference rooms and want multiple users to be able to create the conference rooms.
Voicemail Reports
There is now an easy way for System Administrators and Managers to review all users voicemail settings in one place as well as listen to all voicemails residing on the system from one report.
Perfect For: Companies who want to track the voicemail usage of their employees.
T1/PRI Module
Hardware required to connect a single PRI to the Nimbus Platform. If additional PRIs need to be connected that can be accommodated with a different module.
Necessary for connection of a PRI to the Nimbus Platform. Can not be added to the Nimbus 40.
NimbusFax
With Fax Pro you can now view all received faxes from your user control panel and send outbound faxes from the NimbusVoice GUI. You can also manage your cover page settings for the whole company.
Perfect For: Companies who send or receive high volumes of faxes.